Engage with Your Customers with User IQ
So you created a platform that you think is going to be a huge success! But is it really? Do you know what features are and aren’t being used? Do you know what you should be updating first? Can you integrate your team members work into one useful and user friendly application?
One thing about owning a business is knowing how to engage with your customers in order to help them find what they need. Being an owner of several online businesses, I need to know what my customers are looking at and where they need to be directed to next. Which is why I use User IQ’s Platform for customer success.
If you have a team that works in separate applications, User IQ helps to bring them all together to give your customers a better experience and guide them and give them a better experience also.
User IQ is somewhat like being a waitress. For example, having been a server for 30 years, you learn to anticipate the needs of your customers. If you pay attention to details, you will know when they need another beverage, when they want more coffee, when they want their plates cleared from the table. It really isn’t hard after you’ve been doing it for awhile. And that’s exactly what User IQ helps you to do. To see the needs of your customers before they have to ask.
The analytics show you what needs to be promoted, what needs to be updated. The User IQ Health dashboard makes it all simple for you to understand. Prioritize your updates to assist your users to find what they need.
A first impression is the most important. Show your customers the items that they must see first and quickly. You want them to have a good first impression of your brand and you want them to come back.
User IQ’s guided tours shows your customers where to find and how to use your most important features. You can build segmented, step by step guides that they can access anytime. It’s like having one on one guidance. You can save money, time and streamline the experience per user. It’s a win-win for everyone and can be set up in no time.
Get your free trial and sign up for User IQ’s Platform for customer success!